Privacy Policy

Privacy Policy

1. Basic Policy

(hereinafter referred to as "荻野屋") respects the privacy of our customers and is committed to protecting their personal information in accordance with the following privacy policy and in compliance with the Act on the Protection of Personal Information and other applicable laws and regulations so that our customers can feel secure in using our services.

2. Definition of Personal Information

Personal information" refers to information that can be used to identify an individual customer, such as name, address, telephone number, e-mail address, etc., as well as information that is unique to an individual customer.

3. Secure management of personal information

We will make every effort to manage and operate our customers' personal information securely, and will take safety measures to prevent unauthorized access to personal information held by us, loss, damage, destruction, falsification, leakage, and unauthorized disclosure of personal information outside of our company.

4. Collection of Personal Information

We may collect your personal information when you purchase a product or make an inquiry. When collecting personal information, we will clearly state the purpose of use and use legal and fair means. The personal information we collect is as follows

  1. Your name and furigana
  2. Your address
  3. Phone Number
  4. Email Address
  5. (computer) password
  6. Shipping Information
  7. Transaction history and details of transactions with the Company
  8. Information that can be used to identify a specific individual by combining the above

5. Use of Personal Information

The purposes for which we use personal information are as follows. If we handle personal information beyond the original scope, we will take measures such as obtaining the customer's consent again.

  1. Order Confirmation and Inquiry
  2. Confirmation of shipment of goods, inquiry
  3. When replying to your inquiry
  4. Notification of our information
  5. Development of our products and services

Personal information will not be disclosed or provided to any third party except in the following cases

  • With the consent of the customer himself/herself
  • When disclosing information in a manner that does not allow identification of the individual customer
  • When disclosure is required by law, etc.
  • When it is necessary to protect the life, body, or property of an individual and it is difficult to obtain the customer's consent
  • When it is necessary to cooperate with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by laws and regulations.
  • When we receive an official inquiry based on the law from a court, public prosecutor's office, police, bar association, consumer affairs center, or any other organization with equivalent authority.

6. Disclaimer of Personal Information

We assume no responsibility for the acquisition of personal information by third parties in the following cases

  • When a customer reveals personal information to a specific company by himself/herself
  • If you or other customers can be identified by the information you have entered
  • When information that can identify an individual customer is obtained by a person other than the customer himself/herself
  • When personal information is provided by customers on other websites linked to this website

7. Disclosure, correction and deletion of personal information

Customers who have provided us with personal information may, at any time, request that we disclose or delete the personal information we have about them, but only to them. If, as a result of the disclosure, the personal information is found to be incorrect, the customer may request that the Company correct or delete the personal information. We will promptly correct or delete the information upon your request.

8. Use of cookies

We may use cookies to provide you with better service, but this does not collect personally identifiable information and does not violate your privacy. If you do not wish to accept cookies, you can change your browser settings.

A cookie is a piece of information that is sent to your browser from a server computer and stored on the hard disk of your computer.

9. Use of SSL

For security purposes, SSL (Secure Sockets Layer) technology is used when entering personal information to prevent such information from being intercepted, interfered with, or tampered with.

SSL is a function that encrypts information to prevent eavesdropping and data tampering, making it safer to send and receive information.

10. Changes to Privacy Policy

Whenever we change the personal information we collect, the purpose of use, or other changes to our privacy policy, we will make an announcement by posting the changes on this page.

11. Contact for inquiries

For inquiries regarding the handling of personal information,Inquiry FormPlease contact us by e-mail.

Inquiry Form